Try before you pay
Your family’s first 3 sessions are free, so you can test your devices, space and your child’s interest before choosing a plan.
When you get a refund
Siroby received the full amount but could not open the plan; the service stopped because of a fault on Siroby’s side that could not be fixed, in which case Siroby refunds the unused time; or you paid twice or more than the order amount.
When there is no refund
A change of mind after the plan opens, unused time on a plan, or removing someone mid-term. Monthly plans do not renew: to stop, simply do not pay for the next month.
How to ask for a refund
Send the phone number in your transfer note, the transfer time and a short description through Zalo or the hotline on 0868 297 166, or email hotro@siroby.com. Siroby checks and replies; refunds go back to the account that paid.