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Home / Describe the situation to start a conversation.

SUPPORT / CONTACT

Describe the situation to start a conversation.

Send a support request through Siroby’s Zalo. A short description of what happened gets a faster answer.

Operator
Công ty TNHH Công nghệ Siroby
Phone
0868 297 166
Email
hotro@siroby.com
Zalo
0868 297 166

Send Siroby a request

When you send, the website prepares a message for Siroby’s Zalo (0868 297 166). The website keeps none of it.

ZALO 0868 297 166

Siroby replies on Zalo.

Or call 0868 297 166 · hotro@siroby.com

Describe what happened

Include the device, browser, page or step and any error message. A short sequence is easier to understand than saying only that something does not work.

Avoid sensitive details

There is no need to send a child’s full name, photos, measurements, passwords, one-time codes or banking details. Siroby never asks for passwords or one-time codes.

After you send

The website prepares a message for you to paste into Siroby’s Zalo and send. Siroby replies on Zalo.

Keep exploring

SUPPORT

Need a little guidance?

Find answers about devices, cameras, trials or plans. Start with the situation closest to what you are experiencing.

SUPPORT

Your first session, one clear step at a time.

Follow this short guide to prepare and open the app on the device your family intends to use.

SUPPORT

Choose equipment for clear, comfortable training.

Prefer a computer connected to a TV or large display, with a compatible camera or webcam. Without a TV, use a computer and check that your child can clearly follow the workout from the full-body camera position.

SUPPORT

Get a laptop ready for a session.

Secure the laptop, check its camera and review the frame before starting a movement activity.

SUPPORT

Why move to a larger screen?

A phone can still run Siroby smoothly. But when your child steps back for full-body camera framing, the small screen makes demonstrations and feedback harder to follow. For a better training experience, Siroby does not recommend training directly on a phone screen; prefer a computer connected to a TV.

TOOLS

Choose a clear view of the workout.

Prefer a computer connected to a TV. Without a TV, choose a computer and check that instructions are clear from the full-body camera position.