1. Secure the computer
Place it on a stable surface away from the edge. Keep power cables clear of walking routes and angle the screen so the camera sees the intended area.
2. Review access and other apps
If the app cannot see the camera, check browser and operating-system permissions. Close meeting software or another application that may be using the same camera.
3. Confirm the view and response
Open the app, follow positioning instructions and try a simple movement. If the picture is clear but response is slow, use the performance guide rather than repeatedly changing the camera angle.
Check after trying
Repeat the original action after each change. If the issue remains, note the device, browser, step and message you see before preparing a support request. Do not include passwords or verification codes.
Try the support request flow