1. Choose a device and position
Prefer a computer connected to a TV or large display, with a compatible camera or webcam. Without a TV, use a computer and check that your child can clearly follow the workout from the full-body camera position.
2. Open the app with a parent
The trial button opens the existing app. A parent reviews the information, manages camera permission and follows the app's positioning instructions.
3. Check a simple activity
Try an instructed interaction and check whether the device responds consistently. If it does not, review camera or performance guidance before buying a real plan.
Check after trying
Repeat the original action after each change. If the issue remains, note the device, browser, step and message you see before preparing a support request. Do not include passwords or verification codes.
Try the support request flow