SUPPORT / ACTIVATION

Plan not visible? Start with the account.

This guide helps prepare an activation enquiry. The website does not look up orders or accounts itself; send the details through Contact support or Siroby’s Zalo to have them checked.

1. Match the account

Compare the phone number in the app with the registration number. A plan may not appear if you are viewing a different account.

2. Review the order status

Check that the transfer note holds your sign-in phone number, and the time of the transfer. Do not pay again just to see whether the plan appears.

3. Prepare a support request

Note the order reference, time and issue. When sending proof on Siroby’s Zalo, hide unrelated details; never send card numbers or banking passwords.

Check after trying

Repeat the original action after each change. If the issue remains, note the device, browser, step and message you see before preparing a support request. Do not include passwords or verification codes.

Try the support request flow

Plan not visible? Start with the account.

1. Match the account

2. Review the order status

3. Prepare a support request

Check after trying

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Choose a clear view of the workout.