1. Does the device recognise it?
Check a privacy shutter, hardware switch or webcam cable. Use the device's available camera check before assuming the website is the cause.
2. Is another app using it?
Close meeting or recording software and try again. With multiple cameras, review the browser or app selection so it uses the device facing the activity area.
3. Note the specific error
If the issue remains, note the device, browser and error message. A child's image is unnecessary when describing a permission or camera-detection error.
Check after trying
Repeat the original action after each change. If the issue remains, note the device, browser, step and message you see before preparing a support request. Do not include passwords or verification codes.
Try the support request flowReferences
Reviewed on 3 October 2026. These sources do not endorse or certify Siroby.