Distinguish the situations
A change of mind, duplicate payment and inability to use a service are different situations. Resolution depends on the actual terms, not interface examples.
Useful reference information
An order reference, transaction time and sequence of events are more useful than a general statement. Keep original records and share only necessary information through official support.
The refund rule
No refunds for a change of mind. Siroby refunds when a fault on its side stops you using the service, and returns duplicate or excess payments. See the Refunds page for details.
Check after trying
Repeat the original action after each change. If the issue remains, note the device, browser, step and message you see before preparing a support request. Do not include passwords or verification codes.
Try the support request flow