Reduce unnecessary load
Close heavy tabs and unused apps, especially video meetings or recording tools. Use appropriate power and check whether battery-saving settings are limiting the device.
Try the original display
Prefer a computer connected to a TV or large display, with a compatible camera or webcam. Without a TV, use a computer and check that your child can clearly follow the workout from the full-body camera position.
Do not trade privacy for speed
There is no need to disable browser protections or install unknown software. If performance remains inadequate, stop the trial and confirm support before purchasing.
Check after trying
Repeat the original action after each change. If the issue remains, note the device, browser, step and message you see before preparing a support request. Do not include passwords or verification codes.
Try the support request flow